Please read the product-specific details in this privacy statement, which provide additional relevant information. References to Microsoft products in this statement include Microsoft services, websites, apps, software, servers, and devices. Microsoft offers a wide range of products, including server products used to help operate enterprises worldwide, devices you use in your home, software that students use at school, and services developers use to create and host what’s next. This privacy statement explains the personal data Microsoft processes, how Microsoft processes it, and for what purposes. Your Chromebook will start the reset process.Your privacy is important to us. Navigate by the Volume key (up or down) ③, then press Power button to select it.Navigate by the Volume key (up or down) ②, then press Power button to select it.Navigate by the Volume key (up or down) ①, then press Power button to select it.After the following screen appears, press both Volume Up key and Volume Down key at the same time.When you see the prompt window which requires to insert a recovery USB stick, press Volume Up key or Volume Down key to go to the next menu.Press Power button, Volume Up key and Volume Down key at the same time for about 10 seconds.If you want to reset your Chromebook with the operation on tablet only, you can follow the below steps to complete. How to factory reset your Chromebook (without keyboard) After the Chromebook restarts, confirm whether you want to reset this Chromebook, then select ④.After the following screen displays, select ③.Note: If your Chromebook is Detachable series and doesn’t have a keyboard, please refer to How to factory reset your Chromebook (without keyboard). Press and hold Ctrl + Alt + Shift + R key on the keyboard.Click ① at the bottom-right of the screen, then click ②. Method 2: Using keyboard shortcuts to reset your Chromebook Switch to a different version of the operating system (OS).If you've reset your Chromebook, but it's still having problems, try these steps: Note: The account you sign in with after you reset your Chromebook will be the owner account.įollow the onscreen instructions to set up your Chromebook Follow the steps that appear and sign in with your Google Account. The reset is complete, your Chromebook will display the welcome screen for the first time using.After the Chromebook restarts, confirm whether you want to reset this Chromebook, then select ⑦.Click ① at the bottom-right of the screen, then click ②.Note: If you can’t sign in to your Google account, please try to use keyboard shortcuts to reset your Chromebook. Method 1: Reset your Chromebook under Advanced settings Method 2: Using keyboard shortcuts to reset your Chromebook.Method 1: Reset your Chromebook under Advanced settings.Google provides two methods to reset your Chromebook to factory settings, and you can choose either one to perform it. The factory reset won't delete any of your files on Google Drive or external hard drive. Back up your files on Google Drive or an external storage device.Sync your information and settings to your Google Account.Step 3: Back up your files and info (important)įactory reset erases all the information on your Chromebook's hard drive, including your settings, apps, and files. If neither of these steps fix the problem, continue to step 3. Here you can learn more about How to reset your Chromebook hardware (Hard reset). Try resetting your Chromebook's hardware.Turn off your Chrome extensions one at a time, checking each time if your Chromebook is working again.You want to change the owner of the Chromebook.You've tried restarting your Chromebook and it's still not working normally.You're having problems with your user profile or settings.You see the message "Reset this Chrome device".You might want to reset your Chromebook if: Ask your administrator to wipe the data on your Chromebook and re-enroll the device on your work or school network.įor more details, please refer to Chromebook Help from Google: Note: If you're using your Chromebook at work or school, you can't reset it. The factory reset won't delete any of your files on Google Drive or external storage device. Reset your Chromebook, it’s named Powerwash as well.Ī factory reset erases all the information on your Chromebook's hard drive, including all the files in the Downloads folder.īefore you reset, make sure to back up your files on Google Drive or an external hard drive. If you will no longer be using your device, you may want to do a factory reset. You can make your Chromebook run like new again by doing a factory reset.
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